Data controller
The data controller is [TITULAR_O_RAZON_SOCIAL], tax number [NIF_CIF], registered address [DIRECCION], telephone [TELEFONO] and email [CORREO_DE_LA_EMPRESA].
Personal data collected
The website may collect the name, telephone number, email address, location, requested service, description of the work, urgency, preferred time and preferred contact method.
Photographs or files may contain information about the property and, incidentally, personal data. Users should avoid images showing people, documents, vehicle registration numbers or other unnecessary information.
The server or hosting provider [PROVEEDOR_HOSTING] may record strictly necessary technical data such as IP address, date, browser type or security logs. Its exact configuration must be confirmed before publication.
Purposes of processing
Data is used to answer enquiries, assess the stated need, prepare quotes, arrange a possible visit, handle pre-contractual requests and respond to incidents or emergencies.
Marketing communications will be sent only where the user selects the separate optional box. That permission can be withdrawn at any time.
Legal basis
The principal legal basis is taking steps at the user’s request before entering into a contract. Where processing is required by law, that legal obligation will apply.
Marketing communications, if enabled, rely on specific, freely given and revocable consent.
Retention
Data will be retained for [PLAZO_DE_CONSERVACION] or for as long as necessary to deal with the request and meet applicable legal obligations.
When no longer required, data will be securely deleted or restricted in accordance with the law.
Recipients and processors
Data will not be disclosed to third parties except where required by law or where duly contracted providers are needed for hosting, email, technical support or business management.
Before publication, [PROVEEDOR_HOSTING] and any other processor involved should be identified where required.
International transfers
No claim is made that international transfers currently take place. If a service involving processing outside the European Economic Area is added, the relevant safeguards will be explained before use.
Individual rights
Users may request access, rectification, erasure, objection, restriction and portability where applicable. They may also ask for information about processing by contacting [CORREO_DE_LA_EMPRESA].
A request must allow identity to be checked without collecting more information than necessary.
Withdrawal of consent
Where processing relies on consent, that consent can be withdrawn at any time without affecting processing carried out before withdrawal.
Complaint to the supervisory authority
Users may complain to the competent data-protection authority if they believe their rights have not been respected.
Security
Technical and organisational measures appropriate to the risk will be applied. The current form must be connected to a secure receiving system before real enquiries are processed.
Children
The services are not specifically directed at children. Where a minor provides data, a parent or legal representative must be involved when required.
Changes to this policy
This policy may be updated when processing operations, providers or legal requirements change. The revision date appears at the start of the document.
Contact
To exercise rights or ask a privacy question, contact [CORREO_DE_LA_EMPRESA] or [TELEFONO].